Refund policy

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🛍️ 📦 💙

RETURN & REFUND POLICY

PICK BAZAAR

Your Trust, Our Priority! ✨

Welcome to PICK BAZAAR! ❤️ Thank you for shopping with us. We value your trust and always aim to deliver a smooth and satisfying shopping experience.

Please read our Return & Refund Policy carefully before placing your order.

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IMPORTANT RETURN NOTICE

Returns are accepted only for products received in a genuinely damaged or defective condition, subject to verification and applicable consumer rights.

🎥 A complete, continuous unboxing video is mandatory as supporting proof for damage-related claims.

🔄 1. Return & Replacement Policy

At PICK BAZAAR, we follow a limited return policy. We accept return or replacement requests only when a product is received in a damaged or defective condition, subject to verification.

  • 📦 The product must show genuine damage or a defect upon delivery.
  • 🎥 A complete unboxing video is required to support the claim.
  • 📅 The issue must be reported within 48 hours of delivery.
  • 📸 Additional photographs may be requested by our support team.
  • ✅ Return or replacement requests are subject to inspection and approval.

🎥 2. Mandatory Unboxing Video Instructions

To help us verify damage-related complaints, customers must record an unboxing video while opening their parcel.

Please Follow These Instructions:

  • 🎬 Start recording before opening the parcel.
  • 📦 Clearly show the original parcel and packaging.
  • ✂️ Record the complete opening process.
  • 🔍 Clearly show the product and its damaged or defective condition.
  • 🚫 Do not pause, edit, cut or manipulate the video.
  • 📧 Send the video along with your Order ID to our support email.

Important: Claims without a clear unboxing video may be difficult to verify and may not qualify for our voluntary return or replacement process. However, the absence of a video will not automatically remove any consumer rights available under applicable law.

🎨 3. Product Colour, Design & Appearance Notice

Product images displayed on our website are for reference and presentation purposes. Actual products may have minor variations.

  • 🎨 Slight colour or shade differences may occur due to lighting and screen settings.
  • ✨ Minor differences in design, texture, finishing or appearance may occur.
  • 📦 Packaging, labels and boxes may vary depending on availability.
  • 🏭 Minor batch-to-batch variations in material or appearance may occur.

Such minor variations alone do not qualify for a return. However, this does not apply where a product is defective, damaged or materially different from its description.

🚫 4. No Return for Change of Mind

We do not accept voluntary returns or exchanges for the following reasons:

  • ❌ Customer changes their mind after placing an order.
  • ❌ Customer no longer wants the product.
  • ❌ Minor colour or shade differences.
  • ❌ Minor design, packaging or appearance variations.
  • ❌ Personal preferences regarding product style or appearance.
  • ❌ Orders placed by mistake.

This section does not restrict remedies available for defective, damaged, incorrect or misrepresented products under applicable consumer protection laws.

💰 5. Refund Policy

If a damaged or defective product claim is verified and approved, PICK BAZAAR will arrange an appropriate resolution, such as a replacement or refund, as applicable.

  • 💳 Prepaid order refunds will be processed to the original payment method wherever possible.
  • 🏦 For COD orders, valid bank or UPI details may be requested.
  • ⏳ Approved refunds are generally processed within 5–7 business days.
  • 📱 The actual credit time may depend on the bank or payment provider.

📝 6. How to Report a Damaged Product?

Step 1️⃣ – Check Your Parcel
Carefully inspect the product after delivery.

Step 2️⃣ – Record the Unboxing
Keep a complete, continuous video showing the parcel opening and the damage.

Step 3️⃣ – Contact Support
Email us within 48 hours of delivery.

Step 4️⃣ – Share Details
Provide your Order ID, product name, video and supporting photographs.

Step 5️⃣ – Verification
Our team will review your claim and inform you about the next steps.

🚚 7. Return Pickup & Shipping

For verified and approved damaged-product claims, our support team will communicate the return pickup or replacement arrangements.

  • 📦 Keep the original packaging and product safely until further instructions.
  • 🚛 Return shipping arrangements will be communicated by our team.
  • ✅ Applicable return shipping assistance for verified claims will be provided in accordance with our policy and applicable law.

📞 8. Contact Us

For damaged product complaints, return requests or any policy-related questions, please contact our support team.